Returns and delivery


You can make return requests for our products within 15 days from the delivery date.
In order for the Return and Delivery processes to proceed smoothly, you can first create a return request from the My Orders page and follow the instructions here.
In the free return process, shipments other than the cargo company we have contracted with are not accepted.
When delivering the product to the cargo, the company code 398930223 must be notified to the cargo officer.
The cargo officer realizes the shipment by viewing the address and contact information of our company through the company code.
Our company code is 398930223; our address is Barış Mh. Defne Sok. No:34 Nilüfer/BURSA you can note as.
The products to be returned must be unused, labels and adhesives must not be removed and damaged.
It is emphasized that the products must be returned in their original packaging, together with the invoice, in a condition that can be resold.
Customers are requested not to put duct tape on the product packages, not to write on the packages, and not to deform the products and packaging.
Returns are not accepted in case of any deformation.